Warranty Policy - Polo and Vision Products


The New Zealand Consumer Guarantees Act sets out certain guarantees goods have to meet. It specifies rights and remedies available to you if our goods fail to meet one or more of these guarantees. Buyrite Appliances, its warranties, and its terms of sale will comply with all requirements of the Consumer Guarantees Act.

Warranty compliant repairs and callout will be free of charge only where issues are found to be a manufacturing fault or issue.

 Warranty Limitations

The warranty does not cover:

Service calls which are not related to any defect in the Product. The cost of a service call and parts will be charged if the problem is not found to be a Product fault. For example:

  • Incorrect installation or not installed by qualified installers
  • Damage caused by pests
  • Exposure to excessive heat, moisture or dampness
  • Blocked pumps or drains
  • Outside of warranty period
  • Correcting the installation of the product
  • Instructing you how to use the product
  • Replacing house fuses or correct house wiring or plumbing
  • Correcting fault(s) caused by the user
  • Noise or vibration that is considered normal, e.g. drain/fan sounds, regeneration noises or user warning beeps

Defects caused by factors other than:

  • Normal domestic use or
  • Use in accordance with the Product’s User Guide.

Defects to the Product caused by accident, neglect, misuse or Act of God.

The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.

Normal recommended maintenance as set out in the Product’s User Guide.

Pick-up and delivery.

Normal wear and tear.

Minor imperfections not affecting performance.

Small Appliances such as Microwaves and Waste Disposal Units are a return to base only warranty.

Unauthorised Repairs / Repairers

Repairs and repairers must be authorised by Buyrite Appliances otherwise their repair costs may not be covered in full by warranty. The amount covered will be assessed by Buyrite Appliances.

 Installation Workmanship and Materials

Installations and workmanship not carried out by qualified personnel or licenced tradespersons are excluded by the provisions of this warranty. Please ensure you obtain a comprehensive written warranty from your tradesperson for all materials and workmanship completed and keep a copy of quotes, invoices, warranties and all correspondence.

All goods must be installed, serviced and/or operated by a qualified experienced tradesperson.

Installations must comply with industry standards and normal practices including pre-installation inspection and checking and post-installation testing of all functions for failure.

Sanitary, Plumbing and Drainage items must be installed by a registered industry professional.

Electrical Installations must be undertaken by a licensed electrical worker and a Certificate of Compliance or Electrical Safety Certificate (including Registration / Practicing licence number) may be required.

Gas Installations must be undertaken by a licensed gas worker and a Certificate of Compliance or Gas Safety Certificate (including Registration / Practicing licence number) may be required.

Consequential Loss

Buyrite Appliances will not meet the costs of tradespersons, services, penalties or any other losses/costs whatsoever caused by any event/failure including time-to-time lateness, errors and damaged parts. Under no circumstances shall any claim exceed the purchase price of the product.