Warranty Policy - Polo and Vision Products

Warranty Policy

The New Zealand Consumer Guarantees Act sets out certain guarantees goods have to meet. It specifies rights and remedies available to you if our goods fail to meet one or more of these guarantees. Buyrite Appliances, its warranties, and its terms of sale will comply with all requirements of the Consumer Guarantees Act.

The warranty is for personal or household use only. It excludes commercial or industrial use.

Warranty compliant repairs and callout will be free of charge only where issues are found to be a manufacturing fault or issue. We may however request a valid credit card form to be completed prior to us attending a repair, no amount will be charged unless the repair is not deemed to be a warranty issue, including, but not limited to the warranty limitations listed below.

Product Warranty Limitations

The warranty does not cover:

Service calls which are not related to any defect in the Product. The cost of a service call and parts will be charged if the problem is not found to be a Product fault. For example:

Misuse of the product and/ or use for which it was not designed
Neglect, deliberate damage, failure to care for or maintain the product in an acceptable manner
Unauthorised repairs or modifications to the product
Incorrect installation or not installed by qualified installers
Exposure to excessive heat, moisture or dampness
Blocked pumps or drains
Outside of warranty period
Correcting the installation of the product
Instructing you how to use the product
Replacing house fuses or correct house wiring or plumbing
Correcting fault(s) caused by the user
Noise or vibration that is considered normal, e.g. drain/fan sounds, regeneration noises or user warning beeps

Warranty Limitations

This product warranty does not cover:

Defects caused by factors other than normal wear and tear (including damage caused by pests)
Not using the product in accordance with the Product’s User Guide.
Defects to the Product caused by accident, neglect, misuse or Act of God

The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.
Consumable items such as door seals, light bulbs, filters and other consumable parts that would normally be a user replacement part

Oven glass doors from damage due to incorrect usage or other impact
Damage to the glass on glass cooktops, other than damage during transport
Minor imperfections not affecting performance or decorative value

Pick-up and delivery.
Normal recommended maintenance as set out in the Product’s User Guide.

Small Appliances such as Microwaves, Waste Disposal Units and Air Switches are a return to base only warranty.

Glass Cooktops

Damage to glass cooktops occurs from misuse by dropping items on them and cracking them etc, avoid doing this in order to take the best care of your item. Please ensure that your cookware is suitable for use on the cooktop. Avoid rough cookware such as cast iron pots and pans. In addition, metal scrapers and abrasive cleaners should not be used to clean the cooktop as these can leave marks or rub off indicator markings if not used correctly.

Oven Glass

Oven glass does NOT just shatter or explode spontaneously

The glass has been compromised by some form of impact

Oven glass doors are put through a very rigid manufacturing process, the glass is subjected to extreme heat (over 600c) and pressure, after which it is made to cool off rapidly, creating a very strong/ stable tempered glass as strong as car window glass.

If your oven door has shattered, it has likely been compromised by one of the below;

Abrasive Cleaning – if a scour has abrasive used, it can create tiny scratches in the glass, or if the handles have been removed and screws overtightened.
Physical Impact - Whilst it is tempting to rest trays/ dishes on the glass door, plonking these down can cause the glass additional stress, as well as slamming the door/ kicking the door closed and hitting the metal racks.
Mechanical Strain – Installers often use the door to assist in lifting the unit into place, this will compromise the glass.

These situations may cause a weak spot on the oven glass surface and this can lead to the glass shattering or exploding.

Unauthorised Repairs / Repairers

Repairs and repairers must be authorised by Buyrite Appliances otherwise their repair costs may not be covered in full by warranty. The amount covered will be assessed by Buyrite Appliances.

Installation Workmanship and Materials

Installations and workmanship not carried out by qualified personnel or licenced tradespersons are excluded by the provisions of this warranty. Please ensure you obtain a comprehensive written warranty from your tradesperson for all materials and workmanship completed and keep a copy of quotes, invoices, warranties and all correspondence.

All goods must be installed, serviced and/or operated by a qualified experienced tradesperson.

Installations must comply with the product manual installation requirements, industry standards and normal practices including pre-installation inspection and checking and post-installation testing of all functions for failure.

Sanitary, Plumbing and Drainage items must be installed by a registered industry professional.

Electrical Installations must be undertaken by a licensed electrical worker and a Certificate of Compliance or Electrical Safety Certificate (including Registration / Practicing licence number) may be required.

Gas Installations must be undertaken by a licensed gas worker and a Certificate of Compliance or Gas Safety Certificate (including Registration / Practicing licence number) will be required.

Liability

Buyrite Appliances shall not be liable for consequential loss, damages, costs or inconvenience of any kind including loss of profits. Buyrite Appliances will not meet the costs of tradespersons, services, penalties or any other losses/costs whatsoever caused by any event/failure including time-to-time lateness, errors and damaged parts. Under no circumstances shall any claim exceed the purchase price of the product.